Shipping, Returns & Your Privacy

SHIPPING POLICY

We want to keep shipping as simple and easy as possible. For all orders except furniture and large items shipping is charged at a flat rate or free if your order total is over $150. For furniture or large bulk items we will contact you to provide a quote for shipping.

Orders are shipped from our studio in Canowindra in Central West NSW within 3 working days of your order. Each order will be shipped via Australia Post standard delivery and is trackable with a tracking number we will provide to you.

Sometimes things go wrong despite everyone's best efforts. If you receive your items and it is faulty or defective please contact us as soon as possible by phone on 0412 344 701 or email welcome@studio2804.com.au so that we can sort out a return or replacement for you.

Return & Exchange Policy

We require proof of purchase for all returns, refunds or exchanges of faulty products. Please supply your order receipt and or email confirmation of your paid order so that we can process your request.

If you have changed your mind we are happy to organise a refund or exchange of product as long as we hear from you within 24 hours of your purchase. The following conditions apply:

You have provided proof of purchase

The item is in original condition, tags and labels are still attached, in original packaging, has not been used in any way and is in saleable condition.

After 24 hours you still have the option of returning the goods to us for an exchange or credit note.

We are unable to offer a refund or exchange on our vintage items which are sold in "as is condition" as they are used one off pieces.

We will also only offer a refund on the following items if they are found to be faulty, no exchange will be offered:

Furniture

Soft furnishings (but not limited to) throws, cushions, rugs

Sale items

Gift cards

Personalised products

Personal care Items

How to return your items

Please send us an email to welcome@studio2804 with details of the items you are returning and the reason you are returning your purchase. If the item is being returned due to being faulty please include any images of the damage.

Once we have received your email and approved your return please send items to Studio 2804 PO Box 138 Canowindra NSW. 2804. Please include your proof of purchase documents.

We will inspect your return and email you to let you know we have your item back at our store. We will notify you of your approval or rejections of your refund. If approved we will process your refund to your original method of payment or preferred option.

Please use tracking when returning your item and consider insurance as well if it is valued at over $50 as we are unable to guarantee we will receive your item.

If you need to chat to us you are welcome to contact us on 0412 344 701 during business hours Monday - Friday.

Your privacy is important

Effective Date: 01/01/2025

As an online cosumer myself, I value the privacy and security of my customers. This Privacy Policy outlines how I collect, use, and protect your personal information when you shop with me. I am committed to ensuring that your data is secure, and I comply with all applicable data protection laws to give you confidence in how your information is handled.

1. Information I Collect

When you visit my website, make a purchase, or interact with me, I may collect the following types of personal information:

Personal Identifiable Information (PII): Name, address, phone number, email address.
Payment Information: Credit card details or other payment method information (processed securely by trusted third-party payment processors).
Purchase History: Items you have purchased, your shopping preferences, and your interactions with our site.
Technical Data: Information collected automatically through cookies, including your IP address, browser type, and device details.

2. How I Use Your Information

I use the information we collect for several purposes:

To process and fulfill your orders.
To communicate with you regarding your orders, deliveries, and customer service inquiries.
To personalize your shopping experience and offer product recommendations.
To send you marketing communications, if you have opted in to receive them.
To improve our website functionality and enhance the user experience.
To comply with legal obligations or resolve disputes.

3. Data Security

Your privacy and data security are my top priorities. I implement industry-standard security measures, including encryption and secure servers, to protect your personal information. However, please remember that no method of data transmission over the internet or method of electronic storage is 100% secure. While I strive to protect your data, I cannot guarantee its absolute security.

4. Sharing Your Information

I do not sell, rent, or trade your personal information to third parties. However, I may share your data in the following cases:

With third-party service providers (e.g., payment processors, shipping companies) to fulfill your orders.
If required by law, regulation, or legal process (e.g., to comply with a subpoena or other legal request).
With my trusted partners for marketing or analytical purposes (only if you have given consent).

These third parties are required to safeguard your information in compliance with relevant privacy laws.

5. Your Rights

You have the following rights regarding your personal data:

Access: You may request a copy of the personal information I hold about you.
Correction: You can correct any inaccuracies in your personal information.
Deletion: You can request that I delete your personal information, subject to certain exceptions.
Opt-out: You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at welcome@studio2804.com.au

6. Cookies and Tracking Technologies

My website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device to help us understand how you use our site. You can manage cookie preferences through your browser settings.

7. Data Retention

I retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once it is no longer needed, I securely dispose of or anonymize your information.

8. International Transfers

If you are accessing my website from outside the country in which I operate, please be aware that your personal information may be transferred to a country with different data protection laws. By using our services, you consent to this transfer of information.

9. Compliance with Laws

I comply with relevant data protection laws, including the General Data Protection Regulation (GDPR) for customers in the European Union, Australia and other applicable privacy regulations.

10. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my practices or legal requirements. Any changes will be posted on this page with an updated effective date. I encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Studio 2804
Email: welcome@studio2804.com.au
Phone: 0412 344 701
Address: 68 Edgecombe Road Canowindra NSW 2804

By using my services, you acknowledge that you have read and understood this Privacy Policy. Thank you for shopping with me!

This Privacy Policy is designed to be transparent and reassure customers that their personal data is handled with the utmost care and in accordance with current laws. Let me know if you'd like any specific adjustments or additions!